Shipping Policy
We are committed to ensuring your orders are delivered safely and efficiently. Please read the following to understand our shipping process:
Shipping Timeframes
- Orders are typically processed and dispatched within 3-5 business days after payment is confirmed.
- Delivery times may vary depending on your location and the size of your order. Most deliveries are completed within 5-10 business days after dispatch.
- Important Note: Some products may be sourced directly from our supplier. In these cases, delivery times can be longer. If you have specific timing needs or concerns, we encourage you to contact us at shop@soma-haus.com before placing your order to confirm the estimated delivery timeframe.
Shipping Costs
- Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
- For larger items shipped on pallets, additional fees may apply.
Tracking Your Order
Once your order has been shipped, we’ll provide a tracking number so you can monitor its progress.
Delivery Details
- Please ensure the delivery address provided is accurate and accessible.
- If your order includes fragile or large items delivered on pallets, please ensure someone is available to receive and inspect the delivery.
Damaged Shipments
We take every precaution to ensure your items arrive in perfect condition. However, if your order arrives damaged, please contact us immediately with:
- Photos of the item and packaging.
- A description of the damage.
We’ll resolve the issue as quickly as possible through replacement, repair, or refund.
If you have any questions about shipping or delivery, feel free to reach out to us at shop@soma-haus.com. Thank you for choosing Soma Haus—we appreciate your patience and understanding as we work to bring you beautifully crafted designs!